Line employees and middle managers sometimes take it as a given that they don't have an effect on the company culture -- when in fact, they have a very individual and profound effect on it. Like a virus, attitudes are contagious.
This case study by Barbara Glanz is an inspiring story of one employee- a service-minded grocery bagger, with Downs syndrome that transformed his entire workplace. Watch this short video and ask yourself if you can make a change, like Johnny:
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